تم حل المشكلة مشكلة مع مايكروسوفت اوفيس 2007

[osamabudair]

السلام عليكم
انا مشكلتي انه لما افتح وورد تظهر هاي الصورة

 

[د. أفاست]

يُنقل إلى القسم الأنسب ..

 

[البارون]

حمل الاداة من هذا الموضوع

يجب عليك تسجيل الدخول او تسجيل لمشاهدة الرابط المخفي

واعمل تقرير هايجاك + قائمة البرامج المثبتة

------------------

​

 

[osamabudair]

Logfile of Trend Micro HijackThis v2.0.4

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Norton Internet Security\Engine\19.5.0.145\ccSvcHst.exe
C:\Windows\System32\hkcmd.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Zyzoom_Forum_Tools\zyzoom.exe
C:\Zyzoom_Forum_Tools\zHijak.com

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

يجب عليك تسجيل الدخول او تسجيل لمشاهدة الرابط المخفي

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\Snagit 10\SnagitBHO.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\19.5.0.145\coIEPlg.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\19.5.0.145\IPS\IPSBHO.DLL
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\19.5.0.145\coIEPlg.dll
O3 - Toolbar: Snagit - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\Snagit 10\SnagitIEAddin.dll
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [iolo Startup] "C:\Program Files\iolo\Common\Lib\ioloLManager.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [Facebook Update] "c:\users\alex\appdata\local\facebook\update\facebookupdate.exe" /c /nocrashserver
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: Download all links with IDM - C:\Program Files\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -

يجب عليك تسجيل الدخول او تسجيل لمشاهدة الرابط المخفي

O17 - HKLM\System\CCS\Services\Tcpip\..\{07DEB5FE-1B44-43DD-ACB8-A582C9345FDD}: NameServer = 8.26.56.26,156.154.70.22
O17 - HKLM\System\CCS\Services\Tcpip\..\{8C7E9005-6AD6-47E0-A802-F87A558612AF}: NameServer = 8.26.56.26,156.154.70.22
O17 - HKLM\System\CS1\Services\Tcpip\..\{07DEB5FE-1B44-43DD-ACB8-A582C9345FDD}: NameServer = 8.26.56.26,156.154.70.22
O17 - HKLM\System\CS2\Services\Tcpip\..\{07DEB5FE-1B44-43DD-ACB8-A582C9345FDD}: NameServer = 8.26.56.26,156.154.70.22
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O23 - Service: iolo System Service (ioloSystemService) - iolo technologies, LLC - C:\Program Files\iolo\Common\Lib\ioloServiceManager.exe
O23 - Service: KSafe service (KSafeSvc) - Kingsoft Corporation - C:\Program files\Kingsoft\PCDoctor\KSafeSvc.exe
O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\19.5.0.145\ccSvcHst.exe

--
End of file - 5218 bytes

 

[osamabudair]

====== معلومات نظام التشغيل ======

X86 WIN_7 7601 Service Pack 1


====== قائمة البرامج المثبتة ======

Update for Microsoft Office 2007 (KB2508958)
Ad Muncher v4.92 Build 32700
Adobe Flash Player 10 Plugin
Adobe Flash Player 11 ActiveX
Adobe Reader X (10.1.2)
Any Video Converter 3.3.3
AVG PC Tuneup
CCleaner
D3DX10
DAEMON Tools Lite
Facebook Video Calling 1.1.1.1
Garena Classic 2011
HDAUDIO Soft Data Fax Modem with SmartCP
HitmanPro 3.6
Intel(R) Graphics Media *********** Driver
Internet Download Manager
iolo technologies' System Mechanic
Japanese Fonts Support For Adobe Reader X
JMicron Flash Media Controller Driver
Kingsoft PC Doctor 3.3.0.67
Lenovo EasyCamera
MATLAB R2010a
Microsoft .NET Framework 4 Client Profile
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Mozilla Firefox 10.0.1 (x86 en-US)
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Norton Internet Security
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealPlayer
RealUpgrade 1.1
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition
Snagit 10.0.2
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596686) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Windows Live Communications Platform
Windows Live Essentials
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Messenger
Windows Live Messenger
Windows Live Photo Common
Windows Live Photo Common
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
WinRAR 4.10 (32-bit)
Your Uninstaller! 7

 

[البارون]

طبق

يجب عليك تسجيل الدخول او تسجيل لمشاهدة الرابط المخفي

 

[osamabudair]

 

[البارون]

من اضافة وازالة البرامج احذف التالي

AVG PC Tuneup
HitmanPro 3.6


نظف جهازك من هنا

يجب عليك تسجيل الدخول او تسجيل لمشاهدة الرابط المخفي

شوف اش النتيجه​

 

[osamabudair]

مشكور اخوي على جهودك
لكن المشكلة ما زالت قائمة :i:

 

[البارون]

عطل النورتن​

 

[osamabudair]

معطل(permenetaly )من البداية

 

[osamabudair]

معطل

 

[osamabudair]

unistall and reinstall fix every thing
تمت حل المشكلة ,ومشكور على جهودك
:kmj-by0000 (72):

 

[مـوآدع]

يغلق